To proceed with the use of the Services, it is necessary to carefully review and accept the Cancellation and Refund Policy. Failure to agree with the policy means that you are not entitled to access any information or use the Services.
Introduction :
We thank you and appreciate your purchase with us on https://hinterscapes.com/ (“Website”) and / or the application HinterScapes. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the vendors the order is being cancelled and refunded then the following policy shall govern such cancellation
The cancellation policy of a service may vary depending on the listing you book. While some bookings can be canceled up to 6, 24, 48, or 72 hours before they start, several others can’t be canceled once the reservation has been confirmed.
All our listing have a separate cancellation policy that can be found on their respective listing page under ‘cancellation policy’ or under the description of the booking.
The customer will receive a refund confirmation email as soon as customer’s reservation has been canceled. It usually takes 2-7 business days for the refunded amount to reflect in customer’s account.
Non-refundable bookings :
Non-refundable and unchangeable after your booking is accepted :
- Bookings under this cancellation policy are non-refundable. The date and time of the booking is not changeable.
- In the case where tickets have not been purchased (ie. you have placed a pre-order), you will be eligible to receive a refund of up to 80% of the booking price.
- In the case where a booking is made for an activity that is not accepted immediately, you are able to cancel your booking for a full refund before it is accepted.
- If you cancel after the booking is accepted, the booking is non-refundable.
If you still need to cancel your booking, you can do so from your Account. Log in to HinterScapes account, click through to the booking you want to cancel; The bookings cancellation policy will determine whether or not you receive a full refund. Please note that your booking is only officially canceled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us.
Partial refund bookings :
Full refund 72 hours prior to your experience :
- Cancellation must be made 72 full hours prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for Jan 01st at 10 PM, cancel by Dec 29th 12:00 AM in the experience’s timezone for a full refund.
- If you cancel Cancellations made within 72 – 48 Hrs you will receive 50% refund. For example, if your experience is scheduled for Jan 01st at 10pm, cancel between Dec 29th 01:00 AM and Dec 28th 12:00 AM in the experience’s timezone for a 50% refund.
- If you cancel less than 48 Hours in advance, the experience is non-refundable.
If you still need to cancel your booking, you can do so from your Account. Log in to HinterScapes account, click through to the booking you want to cancel; The bookings cancellation policy will determine whether or not you receive a full refund. Please note that your booking is only officially canceled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us.
Flexible bookings :
Free cancellation until 24 hours prior to your experience :
- Cancellation must be made 24 full hours prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for Jan 01st at 10 PM, cancel by Dec 31st 12:00 AM in the experience’s timezone for a full refund.
- If you cancel less than 24 Hours in advance, the experience is non-refundable.
If you still need to cancel your booking, you can do so from your Account. Log in to HinterScapes account, click through to the booking you want to cancel; The bookings cancellation policy will determine whether or not you receive a full refund. Please note that your booking is only officially canceled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us.
Unforeseen Circumstances Operator Cancellations and Refunds :
If an Operator cancels a confirmed booking made via the Services, HinterScapes will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation and the Traveller may receive an email or other communication from HinterScapes containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new group tour booking. If an Operator canceled a confirmed booking and you, as a Traveller, have not received an email or other communication from HinterScapes, please contact us at support@hinterscapes.com
Cancellation in the Event of Inclement Weather :
Certain Tours may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the Tour from taking place. As an Operator, if you need to cancel a Group Tour for reasons of inclement weather, you must contact the Traveller and HinterScapes(at support@hinterscapes.com as early as possible. Subject to the Traveller’s consent, the Operator and the Traveller may choose to reschedule the Group Tour for another date. If the Group Tour cannot be rescheduled, as a Traveller, please contact ExploreBees so we may assist in finding a replacement, non-weather-dependent Group Tour. For clarity, in the event the alternative Group Tour is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Group Tour is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted ExploreBees as provided above and ExploreBees is unable to find you a replacement Group Tour, ExploreBees may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.
Cancellation due to Unforeseen Circumstances :
We may be able to give you a refund or waive the cancellation penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation. It’s important to keep in mind that penalty-free cancellations are only available for extenuating circumstances that occur before the official check-in date for your reservation.
Changes to government travel requirements :
Unexpected changes to visa or passport requirements imposed by a governmental agency prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
Declared emergencies and epidemics.
Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.
Government travel restrictions.
Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
Military actions and other hostilities.
Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
Natural disasters.
Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location.
What is not covered :
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transport disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.